For Domestic Orders:

EXCHANGES POLICY:

• Size exchanges are allowed within 7 days of receiving the order, provided it is unused and in good condition.
• Size exchanges incur a minimal reverse logistic fee of ₹40, covering just 50% of our expenses.
• Exchange orders are dispatched upon receipt and verification of the reverse shipment.
• The return or exchange process will be applicable only once for the original order.
• We have developed a very easy to use self-serve portal to ensure smooth and quick exchanges and returns. Click here to get started!

RETURNS POLICY:

• Returns are accepted within 7 days of receiving the order.  The returned products must be unused and in good condition to be eligible for a refund or exchange.
• If you are opting for Store Credit, it will incur a reverse logistic fee of ₹80 from the product amount, you will get this credit within 48 hours of reverse pickup.
• If you are opting for a Money Refund to the Original payment method, it will incur a reverse logistic fee of ₹140. The refund will be processed upon receipt and verification of the returned shipment.
• Shipping charges are non-refundable.
• Products must be returned in the same condition as shipped; poor condition or damage voids the refund.
• All freebies received must be returned with the product of which the return is initiated. Failure to do so will result in the deduction of the respective amount from the refund issued for the returned product
• The return and exchange process will be applicable only once for the original order.
• PLEASE NOTE: Skin Care Tools, pre-curated hampers, Personalized Jewelleries, edibles, candles, books, etc., cannot be exchanged or returned.
• We have developed a very easy to use self-serve portal to ensure smooth and quick exchanges and returns. Click here to get started!

CANCELLATION POLICY:

• Cancellation Policy for Pre-Paid Orders:
  Pre-paid orders cannot be cancelled after dispatch. If the order is cancelled after being dispatched, a cancellation fee of ₹100 will be charged.

DEFECTIVE/WRONG/MISSING PRODUCT:

• Defective products are accepted within 7 days of receiving the order.
• In the case of defective, wrong, or missing products, a gift card or replacement shipment is provided, not a refund.
• An unboxing video is mandatory for claims regarding missing/defect/wrong products; queries without unboxing video will not be considered.
• Please get in touch with us, if you experience any defect issues.
• We have developed a very easy to use self-serve portal to ensure smooth and quick exchanges and returns. Click here to get started!

 HOW DO I INITIATE AN EXCHANGE OR RETURN?

 Click here to get started!

Please get in touch with us if you have any further questions.

 

For International Orders:

EXCHANGES POLICY:

• Size exchanges are allowed within 7 days of receiving the order, provided it is unused and in good condition.
• Due to import/export challenges in getting the product back, you can keep the product originally received.
• We will ship the new product in your preferred size for $14.99, including shipping.
• Exchange orders are dispatched upon verification.
• The return or exchange process will be applicable only once for the original order.
• get in touch with us and we will take it from there!

RETURNS POLICY:

• Due to import/export challenges in getting the product back, we do not accept returns.
• PLEASE NOTE: Skin Care Tools, pre-curated hampers, Personalized Jewelleries, edibles, candles, books, etc., cannot be exchanged or returned.

CANCELLATION POLICY:

• Cancellation Policy for Pre-Paid Orders:
  Pre-paid orders cannot be cancelled after dispatch.

 

DEFECTIVE/WRONG/MISSING PRODUCT:

• Defective products are accepted within 7 days of receiving the order.
• In the case of defective, wrong, or missing products, a gift card or replacement shipment is provided, not a refund.
• An unboxing video is mandatory for claims regarding missing/defect/wrong products; queries without unboxing video will not be considered.
• get in touch with us and we will take it from there!

 HOW DO I INITIATE AN EXCHANGE OR RETURN?

Please get in touch with us and we will take it from there!